Our warranty terms describe the cooperation between the buying party and selling party, which is Donoci s.r.o., residing at Pražská 2532/4, 67801 Blansko, ID 47539569, VAT ID CZ47539569, registered in the Commercial Register, which operates this online shop.
Prior to placing an order, the buying party is obligated to get familiar with the terms and conditions as well as with the warranty terms. By placing a binding order the buying party confirms to have read and to agree with the warranty terms and terms and conditions.
Warranty and warranty card
For each sold product, the selling party issues an invoice or a receipt which then serves as a warranty card and therefore contains all the necessary data (name, price, quantity, etc.) for use in case of return.
The selling party guarantees that the products sold correspond to the purchase agreement and, mainly, are free of defects. “To correspond to the purchase agreement” means that the products sold have the usable properties and quality required by the agreement and described by the selling party, manufacturer or their representatives or that the products have the properties customers expect them to have based on their advertising. Also, the products have the usable properties and quality the products of this kind usually have, they meet the requirements of valid legal regulations, they come in corresponding quantity, extent or weight, and correspond to the purpose the selling party advertises or for which the products are usually used.
If the products do not correspond to the conditions stated in the purchase agreement (“discrepancy”) when accepted, the buying party has the right to demand that the selling party puts the products into a condition corresponding to the purchase agreement, for free and without unnecessary delay, either by replacing or fixing them, as required by the buying party. If impossible, the buying party is entitled to an adequate discount or may withdraw from the agreement. However, none of this applies if the buying party knew about such conditions or caused such conditions prior to accepting the products. The discrepancy between the actual conditions and the conditions stated in the purchase agreement which show during six (6) months following the acceptance shall be considered a discrepancy existing already upon the acceptance, unless it is in conflict with the nature of the products or the very opposite is proved.
In the case of products that do not quickly decay or used products, the selling party is responsible for the defects that turn out to be a discrepancy between the actual conditions and conditions stated in the purchase agreement after being accepted during the warranty period.
The rights of the buying party following from the responsibility of the selling party for the defects, including the warranty responsibility of the selling party, shall be exercised directly at the business premises of the selling party. The moment when the products are returned is considered the moment when the selling party accepted the returned products from the buying party.
Also, the warranty does not apply to the damage caused in the following ways (in case such activity is not a usual activity and is not forbidden by the user instructions attached):
a. mechanical damage to the products,
b. use of the products in temperature, amount of dust, humidity and chemical as well as mechanical influence that do not correspond to the use intended by the selling party or manufacturer,
c. inexpert installation, manipulation, operation or insufficient care,
d. damage by overuse or use in conflict with the conditions specified in the documentation or general policy,
e. inexpert intervention or modification of the parameters,
f. modification performed by the customer (painting, bending, etc.) which resulted in the damage,
g. damage by the elements or vis major.
ATTENTION: The warranty does not apply to the bulbs (and sources of light) that are parts of the purchased lights and are for free. These are considered promotional items!
According to the valid law, the warranty period is 24 months. However, we guarantee an extended warranty period of 36 months. The warranty period applies to all the lights except for bulbs.
If you want to return the products purchased at Lamps4Sale.com, please fill in the PRODUCT RETURN FORM, where you can specify mainly the type of product, its code, invoice number, order number, and the nature of the defect. Also, it is good to add some photographs to show the defect. Within two working days you will be contacted and informed about next steps and options to use a discount, including the address to return the products to.
The products should be returned in the original packaging or suitable transport packaging, as the supplier shall not be responsible for any potential mechanical damage incurred by the products before they are delivered.
In case of eligible return, you have the right to receive compensation of the postage of the lowest amount necessary for safe delivery (transport document must be provided).
In case of an ineligible return, the customer does not have the right to receive a compensation of their costs incurred in relation to handling the return and the supplier has no right to receive a compensation of the costs incurred on their part (unless it was a repeated, ungrounded attempt which may be considered a misuse of the consumer’s rights).
The money paid for the products shall be returned to your bank account. If you require that the money is returned using a money order, an additional fee of 50 CZK will be charged.
Legitimacy of the claim
The supplier or manufacturer will decide whether your claim is legitimate or not and inform you via phone or email about next steps to resolve the situation.
Paulina